Returns & Refunds

There are tens of thousands of happy SoClean customers around the world and we hope you will be over the moon with your purchase too. But if you’re unhappy with the SoClean – for whatever reason – we’re pleased to offer a 30 day money back guarantee.

Cancelling BEFORE Delivery

If you've changed your mind, simply contact us and as long as it hasn't yet left our warehouse we will cancel your order and refund your payment straight away in full, no questions asked!

Cancellation AFTER Delivery

Please contact us to return an item. As long as it's within 30 days of purchase, we will issue a returns number and you simply send the machine back to us. As soon as it's arrived we will refund you in full.

Damaged/Defective Goods

Fortunately, this is extremely rare but if there is any issue with your order, please contact us and we will remedy it straight away. If your SoClean machine arrives faulty, we will replace it straight away.

Full Terms & Conditions

Please click the link to read our full Terms and Conditions of service. Please don't hesitate to contact us if you have any questions about anything in particular; we’re always here to help.